{"id":380,"date":"2025-03-29T07:27:44","date_gmt":"2025-03-29T07:27:44","guid":{"rendered":"https:\/\/digiinte.com\/blog\/?p=380"},"modified":"2025-03-29T07:44:01","modified_gmt":"2025-03-29T07:44:01","slug":"how-to-create-an-faq-section-in-shopify-using-custom-code-5-simple-steps","status":"publish","type":"post","link":"https:\/\/digiinte.com\/blog\/how-to-create-an-faq-section-in-shopify-using-custom-code-5-simple-steps\/","title":{"rendered":"How to Create an FAQ Section in Shopify Using Custom Code \u2013 5 Simple Steps"},"content":{"rendered":"\n<p>Adding an FAQ section to your Shopify store can drastically improve your customers\u2019 shopping experience. FAQs address common questions, save time, build trust, and enhance your website\u2019s SEO. Even if you\u2019re new to Shopify or coding, don\u2019t worry\u2014this guide will help you understand exactly <strong>how to create an FAQ section in Shopify<\/strong> using custom code, plus an alternative method using Shopify apps.<\/p>\n\n\n\t\t\t\t<div class=\"wp-block-uagb-table-of-contents uagb-toc__align-left uagb-toc__columns-1  uagb-block-0e081ef8      \"\n\t\t\t\t\tdata-scroll= \"1\"\n\t\t\t\t\tdata-offset= \"30\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t<div class=\"uagb-toc__wrap\">\n\t\t\t\t\t\t<div class=\"uagb-toc__title\">\n\t\t\t\t\t\t\tTable Of Contents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uagb-toc__list-wrap \">\n\t\t\t\t\t\t<ol class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#why-you-need-an-faq-section-in-shopify-4-big-reasons\" class=\"uagb-toc-link__trigger\">Why You Need an FAQ Section in Shopify (4 Big Reasons)<\/a><li class=\"uagb-toc__list\"><a href=\"#step-1-how-to-add-a-new-faq-section-to-shopify-easy-method\" class=\"uagb-toc-link__trigger\">Step 1: How to Add a New FAQ Section to Shopify (Easy Method)<\/a><li class=\"uagb-toc__list\"><a href=\"#step-2-add-liquid-code-to-display-faqs-step-by-step-guide\" class=\"uagb-toc-link__trigger\">Step 2: Add Liquid Code to Display FAQs (Step-by-Step Guide)<\/a><li class=\"uagb-toc__list\"><a href=\"#step-3-style-your-shopify-faq-section-using-css-simple-professional\" class=\"uagb-toc-link__trigger\">Step 3: Style Your Shopify FAQ Section Using CSS (Simple &amp; Professional)<\/a><li class=\"uagb-toc__list\"><a href=\"#step-4-make-faqs-interactive-using-javascript-clickable-answers\" class=\"uagb-toc-link__trigger\">Step 4: Make FAQs Interactive Using JavaScript (Clickable Answers)<\/a><li class=\"uagb-toc__list\"><a href=\"#step-5-how-to-add-an-faq-section-to-your-shopify-page-final-setup\" class=\"uagb-toc-link__trigger\">Step 5: How to Add an FAQ Section to Your Shopify Page (Final Setup)<\/a><li class=\"uagb-toc__list\"><a href=\"#method-2-how-to-add-an-faq-section-using-a-shopify-app-quick-easy\" class=\"uagb-toc-link__trigger\">Method 2: How to Add an FAQ Section Using a Shopify App (Quick &amp; Easy)<\/a><li class=\"uagb-toc__list\"><a href=\"#custom-code-vs-shopify-apps-which-one-is-better\" class=\"uagb-toc-link__trigger\">Custom Code vs. Shopify Apps: Which One Is Better?<\/a><ul class=\"uagb-toc__list\"><li class=\"uagb-toc__list\"><a href=\"#which-one-should-you-choose\" class=\"uagb-toc-link__trigger\">Which One Should You Choose?<\/a><\/li><\/ul><\/li><li class=\"uagb-toc__list\"><a href=\"#faqs\" class=\"uagb-toc-link__trigger\">FAQs<\/a><li class=\"uagb-toc__list\"><a href=\"#final-thoughts\" class=\"uagb-toc-link__trigger\">Final Thoughts<\/a><\/ul><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n<p><\/p>\n\n\n\n<p>Let\u2019s dive in!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why You Need an FAQ Section in Shopify (4 Big Reasons)<\/strong><\/h2>\n\n\n\n<p>Creating a dedicated FAQ page or section brings several powerful benefits to your <a href=\"https:\/\/www.shopify.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify<\/a> store:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"278\" src=\"https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/FAQ-Section.webp\" alt=\"how to create faq section in shopify\" class=\"wp-image-382\" style=\"width:708px;height:auto\" srcset=\"https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/FAQ-Section.webp 500w, https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/FAQ-Section-300x167.webp 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduces Customer Support Requests:<\/strong> Answering common questions upfront frees up valuable support time.<br><\/li>\n\n\n\n<li><strong>Improves User Experience (UX):<\/strong> Customers easily find answers without frustration.<br><\/li>\n\n\n\n<li><strong>Increases Conversion Rates:<\/strong> Clears common doubts that might stop customers from purchasing.<br><\/li>\n\n\n\n<li><strong>Enhances SEO:<\/strong> FAQ sections contain valuable keywords, boosting your site visibility on search engines.<br><\/li>\n<\/ul>\n\n\n\n<p>Now, let&#8217;s start creating your own FAQ section step by step.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1: How to Add a New FAQ Section to Shopify (Easy Method)<\/strong><\/h2>\n\n\n\n<p>First, you&#8217;ll need to add a new custom section file to your Shopify theme. Follow these simple steps:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"967\" height=\"575\" src=\"https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/Open-Theme-Code-Editor.webp\" alt=\"article schema\" class=\"wp-image-330\" srcset=\"https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/Open-Theme-Code-Editor.webp 967w, https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/Open-Theme-Code-Editor-300x178.webp 300w, https:\/\/digiinte.com\/blog\/wp-content\/uploads\/2025\/03\/Open-Theme-Code-Editor-768x457.webp 768w\" sizes=\"auto, (max-width: 967px) 100vw, 967px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your <strong>Shopify Admin Dashboard<\/strong>.<br><\/li>\n\n\n\n<li>Navigate to <strong>Online Store > Themes<\/strong>.<br><\/li>\n\n\n\n<li>Click <strong>Actions > Edit Code<\/strong>.<br><\/li>\n\n\n\n<li>Open the <strong>Sections<\/strong> folder and click <strong>Add a new section<\/strong>.<br><\/li>\n\n\n\n<li>Name it faq-section and hit <strong>Create Section<\/strong>.<br><\/li>\n<\/ol>\n\n\n\n<p>This creates a new Liquid file (faq-section.liquid) where your FAQ code will reside.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2: Add Liquid Code to Display FAQs (Step-by-Step Guide)<\/strong><\/h2>\n\n\n\n<p>Next, replace the default code in faq-section.liquid with this custom code snippet:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>{% schema %}\n{\n  \"name\": \"FAQ Section\",\n  \"settings\": &#91;],\n  \"blocks\": &#91;\n    {\n      \"type\": \"faq\",\n      \"name\": \"FAQ Item\",\n      \"settings\": &#91;\n        {\n          \"type\": \"text\",\n          \"id\": \"question\",\n          \"label\": \"Question\"\n        },\n        {\n          \"type\": \"textarea\",\n          \"id\": \"answer\",\n          \"label\": \"Answer\"\n        }\n      ]\n    }\n  ],\n  \"presets\": &#91;\n    {\n      \"name\": \"FAQ Section\",\n      \"category\": \"Custom\"\n    }\n  ]\n}\n{% endschema %}\n\n&lt;div class=\"faq-section\">\n  &lt;h2>Frequently Asked Questions&lt;\/h2>\n  {% for block in section.blocks %}\n    &lt;div class=\"faq-item\">\n      &lt;button class=\"faq-question\">{{ block.settings.question }}&lt;\/button>\n      &lt;div class=\"faq-answer\">\n        &lt;p>{{ block.settings.answer }}&lt;\/p>\n      &lt;\/div>\n    &lt;\/div>\n  {% endfor %}\n&lt;\/div>\n\nThis code lets you easily add FAQ items through Shopify's Theme Editor.\n\n<\/code><\/pre>\n\n\n\n<p class=\"has-base-3-color has-accent-background-color has-text-color has-background has-link-color wp-elements-d969cafda99861bed2fed5bf3b7b0e49\">Want to create a dynamic FAQ section for Shopify collections? <a class=\"\" href=\"https:\/\/digiinte.com\/blog\/create-dynamic-faq-shopify-collection-pages\/\">Check this guide<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 3: Style Your Shopify FAQ Section Using CSS (Simple &amp; Professional)<\/strong><\/h2>\n\n\n\n<p>Let&#8217;s make your FAQ section visually appealing and user-friendly by adding custom CSS:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your theme\u2019s <strong>Assets<\/strong> folder.<br><\/li>\n\n\n\n<li>Open the CSS file (base.css, styles.css, or theme.css).<br><\/li>\n\n\n\n<li>Add the following CSS at the bottom:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>.faq-section {\n  max-width: 800px;\n  margin: 0 auto;\n  padding: 20px;\n}\n\n.faq-item {\n  border-bottom: 1px solid #ddd;\n  padding: 10px 0;\n}\n\n.faq-question {\n  width: 100%;\n  background: none;\n  border: none;\n  text-align: left;\n  font-size: 18px;\n  font-weight: bold;\n  cursor: pointer;\n  padding: 10px;\n}\n\n.faq-answer {\n  display: none;\n  padding: 10px;\n  font-size: 16px;\n}\n\n.faq-question.active + .faq-answer {\n  display: block;\n}\n\nNow your FAQ section will have a clean and professional appearance.\n<\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 4: Make FAQs Interactive Using JavaScript (Clickable Answers)<\/strong><\/h2>\n\n\n\n<p>To enable your FAQ answers to expand or collapse, add this JavaScript snippet:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your theme\u2019s <strong>Assets<\/strong> folder again.<br><\/li>\n\n\n\n<li>Open your JavaScript file (theme.js or global.js).<br><\/li>\n\n\n\n<li>Paste this JavaScript at the bottom:<br><\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>document.addEventListener(\"DOMContentLoaded\", function() {\n  const faqButtons = document.querySelectorAll(\".faq-question\");\n\n  faqButtons.forEach(button => {\n    button.addEventListener(\"click\", function() {\n      this.classList.toggle(\"active\");\n      const answer = this.nextElementSibling;\n\n      if (answer.style.display === \"block\") {\n        answer.style.display = \"none\";\n      } else {\n        answer.style.display = \"block\";\n      }\n    });\n  });\n});\n<\/code><\/pre>\n\n\n\n<p>Now, your customers can click each question to see its answer dynamically.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 5: How to Add an FAQ Section to Your Shopify Page (Final Setup)<\/strong><\/h2>\n\n\n\n<p>To display your newly created FAQ section, follow these simple instructions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate back to <strong>Online Store > Customize<\/strong>.<br><\/li>\n\n\n\n<li>Select the page where you want your FAQ to appear.<br><\/li>\n\n\n\n<li>Click <strong>Add Section<\/strong>, search for <strong>FAQ Section<\/strong>, and select it.<br><\/li>\n\n\n\n<li>Add your questions and answers easily through the Shopify theme editor.<br><\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to publish your FAQ section live.<br><\/li>\n<\/ol>\n\n\n\n<p>Congratulations! You&#8217;ve successfully learned <strong>how to create an FAQ section in Shopify<\/strong>.<\/p>\n\n\n\n<p class=\"has-base-3-color has-accent-background-color has-text-color has-background has-link-color wp-elements-6af3b76b0213ad26195a49f7cd6bac9b\">Boost your store&#8217;s performance with speed optimization techniques. Discover <a href=\"https:\/\/digiinte.com\/blog\/how-to-improve-shopify-store-speed-10-proven-optimization-tips\/\">how to make your Shopify store faster and improve user experience.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Method 2: How to Add an FAQ Section Using a Shopify App (Quick &amp; Easy)<\/strong><\/h2>\n\n\n\n<p>If custom code feels intimidating, Shopify offers easy-to-use apps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to your Shopify Admin, click <strong>Apps<\/strong>, then <strong>Shopify App Store<\/strong>.<br><\/li>\n\n\n\n<li>Search for &#8220;FAQ&#8221;.<br><\/li>\n\n\n\n<li>Choose a highly-rated FAQ app (e.g., &#8220;HelpCenter&#8221;, &#8220;Easy FAQ Page&#8221;).<br><\/li>\n\n\n\n<li>Install and follow the simple setup instructions provided by the app.<br><\/li>\n<\/ul>\n\n\n\n<p>This method is straightforward, beginner-friendly, and requires no coding skills.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Custom Code vs. Shopify Apps: Which One Is Better?<\/strong><\/h2>\n\n\n\n<p>Let&#8217;s compare both methods clearly:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Feature<\/strong><\/td><td><strong>Custom Code<\/strong><\/td><td><strong>Shopify App<\/strong><\/td><\/tr><tr><td><strong>Cost<\/strong><\/td><td>Free (no ongoing costs)<\/td><td>Often monthly subscription fees<\/td><\/tr><tr><td><strong>Customization<\/strong><\/td><td>Full control, unlimited flexibility<\/td><td>Limited to app\u2019s templates<\/td><\/tr><tr><td><strong>Performance<\/strong><\/td><td>Faster, lightweight, optimized<\/td><td>Slower, might affect loading speed<\/td><\/tr><tr><td><strong>SEO<\/strong><\/td><td>Superior optimization capabilities<\/td><td>Basic optimization options<\/td><\/tr><tr><td><strong>Security<\/strong><\/td><td>Direct control over data privacy<\/td><td>Third-party handles data<\/td><\/tr><tr><td><strong>Ease of Use<\/strong><\/td><td>Requires basic coding<\/td><td>No coding skills required<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Which One Should You Choose?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom Code:<\/strong> Choose this if you want full customization, better performance, enhanced SEO, and long-term savings.<br><\/li>\n\n\n\n<li><strong>Shopify App:<\/strong> Ideal for beginners who prioritize simplicity, quick setup, and ease of use over full customization.<br><\/li>\n<\/ul>\n\n\n\n<p>Ultimately, both options are good\u2014it just depends on your specific needs and skills!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQs <\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1743231937004\"><strong class=\"schema-faq-question\"><strong><strong>1. Can I customize the FAQ section&#8217;s appearance further?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, you can easily change colors, fonts, spacing, and styles in your CSS file.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1743232028250\"><strong class=\"schema-faq-question\"><strong>2. Will adding an FAQ improve my store&#8217;s SEO?<\/strong><\/strong> <p class=\"schema-faq-answer\">Absolutely! It enhances keyword-rich content, helps customers, and can boost your SEO rankings.<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1743232068266\"><strong class=\"schema-faq-question\">3. <strong>Can I use apps instead of custom code?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, there are Shopify apps for FAQs, but custom code provides greater flexibility and control.<\/p> <\/div> <\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final Thoughts<\/strong><\/h2>\n\n\n\n<p>Learning <strong>how to create an FAQ section in Shopify<\/strong> using custom code or apps is easier than you think! Custom code provides maximum control, customization, and SEO benefits, while Shopify apps offer simplicity and quick setup. Consider your needs, and choose the option best suited to your store. Either way, adding an FAQ section will greatly enhance your customers\u2019 experience and your store\u2019s performance.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adding an FAQ section to your Shopify store can drastically improve your customers\u2019 shopping experience. FAQs address common questions, save time, build trust, and enhance your website\u2019s SEO. Even if you\u2019re new to Shopify or coding, don\u2019t worry\u2014this guide will help you understand exactly how to create an FAQ section in Shopify using custom code, &#8230; <a title=\"How to Create an FAQ Section in Shopify Using Custom Code \u2013 5 Simple Steps\" class=\"read-more\" href=\"https:\/\/digiinte.com\/blog\/how-to-create-an-faq-section-in-shopify-using-custom-code-5-simple-steps\/\" aria-label=\"Read more about How to Create an FAQ Section in Shopify Using Custom Code \u2013 5 Simple Steps\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Create an FAQ Section in Shopify Using Custom Code<\/title>\n<meta name=\"description\" content=\"How to Create an FAQ Section in Shopify easily using custom code. 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Even if you\u2019re new to Shopify or coding, don\u2019t worry\u2014this guide will help you understand exactly how to create an FAQ section in Shopify using custom code,&hellip;","_links":{"self":[{"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/posts\/380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/comments?post=380"}],"version-history":[{"count":7,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/posts\/380\/revisions"}],"predecessor-version":[{"id":392,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/posts\/380\/revisions\/392"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/media?parent=380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/categories?post=380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digiinte.com\/blog\/wp-json\/wp\/v2\/tags?post=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}